Well, my mother's in a bit of a fix. Several of her programs on Windows XP refuse to run because she doesn't have Service Pack 3 installed. So, she tried installing it. Several times. Each time it failed she gets an "access denied" message. I blame the faulty Windows Genuine Advantage system that M$ hacked together.
So anyways, she'll want me to talk to M$ customer oppression because she can't hear on the phone. My brother once had to deal with M$ customer service to get the activation key for his copy of Windows XP. You know how if you call customer service and get an automated machine that does more to frustrate you than help? Well, my brother's experience was with M$ customer service was a new level above that!